FUELSMART PRO / HELP & ANSWERS
A little more clarity.
Answers about fuel tankering, aircraft access, subscriptions, and getting started.
19 questions
What is FuelSmart Pro?
FuelSmart Pro is a professional aviation platform designed to help pilots, dispatchers, and flight departments evaluate the economic benefits of fuel tankering using aircraft-specific performance data and cost-to-carry calculations.
Who should use FuelSmart Pro?
FuelSmart Pro is designed for corporate flight departments, charter operators (Part 135), fractional operators, individual pilots, contract crews, and dispatch or flight planning teams.
What is fuel tankering in aviation?
Fuel tankering is the practice of uplifting additional fuel at one airport to avoid buying more expensive fuel at a destination airport. FuelSmart Pro helps determine when tankering fuel results in cost savings after accounting for the cost-to-carry penalty.
How accurate are FuelSmart Pro calculations?
FuelSmart Pro uses aircraft-specific performance parameters and predefined aviation formulas to estimate fuel burn, cost-to-carry, and potential tankering savings. Calculations are for advisory and financial planning purposes only. Pilots must always follow the Aircraft Flight Manual (AFM), SOPs, and regulatory requirements.
What aircraft models are supported?
FuelSmart Pro supports multiple aircraft manufacturers including Gulfstream, Bombardier, Dassault Falcon, Cessna Citation, Embraer business jets, Pilatus, and other aircraft categories. Additional models can be added through updates or enterprise customization.
Can I use FuelSmart Pro on mobile devices?
Yes. FuelSmart Pro works on desktop computers, tablets including iPad, and mobile devices, allowing pilots and dispatch teams to run tankering analyses anywhere.
Does FuelSmart Pro support multiple aircraft profiles?
Yes. Depending on the subscription plan, users can create and store multiple aircraft profiles for quick access during fuel planning and operational analysis.
Can I export tankering results?
Yes. FuelSmart Pro allows users to export professional reports that can be printed, saved as PDF, or shared with dispatch teams and accounting departments.
Does FuelSmart Pro include live fuel price data?
Some subscription plans support integration with fuel price feeds or allow fuel prices to be uploaded manually or via CSV files.
How does FuelSmart Pro calculate cost-to-carry?
Cost-to-carry represents the additional fuel burned to transport extra fuel weight during a flight. FuelSmart Pro applies standard cost ratios to estimate the cost-to-carry penalty and determine whether tankering is financially beneficial.
Can FuelSmart Pro be used for charter operations?
Yes. FuelSmart Pro is particularly useful for charter operators who need to optimize fuel costs across multiple routes and destinations.
Is FuelSmart Pro suitable for corporate flight departments?
Yes. Corporate flight departments can use FuelSmart Pro to support fuel purchasing decisions, reduce operating costs, and standardize tankering analysis procedures.
Can teams collaborate using FuelSmart Pro?
Professional and Enterprise plans allow multiple users to access the platform, enabling collaboration between pilots, dispatchers, and operations teams.
Does FuelSmart Pro integrate with dispatch systems?
Enterprise versions of FuelSmart Pro may support integrations or API connections with dispatch platforms, internal dashboards, or fleet management systems.
How do I get started with FuelSmart Pro?
To get started, create a FuelSmart Pro account, choose a subscription plan, select your aircraft, enter flight parameters, and instantly generate tankering and fuel cost analysis.
How do I cancel my FuelSmart Pro subscription?
How you cancel depends on where you originally purchased your subscription: For Subscriptions Purchased on iOS (Apple App Store): Open the Settings app on your iPhone or iPad. Tap your Name (Apple ID) at the top of the screen. Tap Subscriptions. Select FuelSmart Pro and tap Cancel Subscription. (Note: Uninstalling the app or deleting your account will not automatically cancel your Apple subscription). For Subscriptions Purchased via our Website: Log in to your FuelSmart Pro account online. Go to Account Settings. Select Subscription / Billing. Click Cancel Subscription. Confirm your cancellation request. Your subscription will remain active until the end of the current billing period regardless of how it was purchased.
What happens after I cancel my subscription?
After cancelling your subscription: Your FuelSmart Pro access will remain active until the end of the billing cycle. No additional charges will occur after the current billing period. Your account and previous calculations may remain available for future reactivation.
Can I reactivate my subscription later?
Yes. If you wish to return later: Log in to your FuelSmart Pro account Select Reactivate Subscription Choose your preferred plan and continue using the platform.
Who do I contact if I have trouble cancelling my subscription?
If you experience any issues cancelling your subscription, please contact our support team. Support Email: support@fuelsmart.io
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